Role Description:
The Assistant Program Manager will be crucial in helping manage operations using data
analytics and process compliance across multiple universities and programs. This will give a
unique opportunity to develop and exercise data analytics skills, the ability to develop efficient
processes and strong interpersonal and cross-cultural skills.
The Assistant Program Manager will work directly with the Program Manager and Head of
Program Operations, as well as Australia and Europe-based account managers of the university
partners. Their primary responsibility will be to own the end-to-end operations for University
partners, thus significantly influencing the shape of the business. This is a unique opportunity to
become a part of a fast-growing professional education company that is developing a truly
differentiated solution for delivering high-quality online education to students around the world.
The role of an Assistant Program Manager will cover the following key areas –
- Support the development of the delivery services standards (creating dashboards,
setting up monitoring SOPs, managing client communication, leading the discussions in
the weekly review meetings etc.), working with the Program Manager. - Coordinate the daily delivery of services
- Track the progress of daily, weekly and term-related objectives
- Work with account managers to ensure completion of client deliverables
- Develop strategies for service improvement and university query resolution
- Manage final delivery output for the University
- Constantly work on streamlining operations via the use of technology and analytics and
actively contribute towards overall product and service development.
The Assistant Program Manager will report to the Program Manager at Education.
Location : Vikhroli – West
Salary – 9 to 10 LPA