Customer Support Executive

Location: 58, Noida, Uttar Pradesh 201301
Department: Customer Support
Experience: Minimum 1 year

Salary :15k to 18k
Employment Type: Full-time
Job Summary:

• We are looking for a proactive and customer-focused individual with at least 1 year
  of experience in customer support. The role involves handling customer inquiries,
  resolving issues, collecting feedback, and ensuring excellent service delivery across
  all communication channels.
  Key Responsibilities:
• Respond to customer queries via phone, email, and chat.
• Resolve issues efficiently and maintain a positive tone.
• Record all interactions accurately in the CRM system.
• Escalate complex cases to the appropriate teams.
• Collect customer feedback and reviews to improve service quality.
• Suggest improvements to enhance the support process.
• Maintain company standards in all customer interactions.
  Requirements:
• Bachelor’s degree any stream.
• 1 year of customer support or related experience.
• Good communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Customer-first mindset and problem-solving attitude.