Customer Support Executive (CSE)

Job Summary:

• We are looking for a proactive and customer-focused individual with at least 1 year of experience in customer support. The role involves handling customer inquiries, resolving issues, collecting feedback, and ensuring excellent service delivery across all communication channels.

Key Responsibilities:

• Respond to customer queries via phone, email, and chat.
• Resolve issues efficiently and maintain a positive tone.
• Record all interactions accurately in the CRM system.
• Escalate complex cases to the appropriate teams.
• Collect customer feedback and reviews to improve service quality.
• Suggest improvements to enhance the support process.
• Maintain company standards in all customer interactions.

Requirements:

• Bachelor’s degree any stream.
• 1 year of customer support or related experience.
• Good communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Customer-first mindset and problem-solving attitude.

What We Offer:

• Supportive and collaborative work culture.
• Training and development opportunities.
• Clear career growth paths within the organization.
• Location: Noida, Uttar Pradesh (Required)