Desktop Engineer

MANDATORY SKILLS
Windows 10
JD – PRIMARY PURPOSE JD – RESPONSIBILITIES

JD –
REQUIREMENT
S

Responsible for the
construction, testing,
installation,
operations & facility
management of client
platforms to meet agreed
business needs & service
levels.

• Perform troubleshooting for client platform related
  problems.
• Respond promptly to incident, investigate &
  provide temporary &/or permanent resolution of
  incidents escalated. Provide timely status updates to
  relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document &
  maintain the configuration of the systems; provide
  regular reporting to relevant parties.
• Involve in client platform implementation/upgrade
  project.
• Manage client platform implementation/upgrade
  project.
• Perform on research/evaluation of client platform
  tools.
• Provide systems related technical advice to
  customers or project team.
• Manage client platform management systems.
• Manage systems changes through change request
  process & provide status reports to the relevant
  parties.
• Perform client platform related presales tasks.
• Gather business &/or application requirements on
  the infrastructure to perform the infrastructure
  requirement analysis & design.
• Ensure service level meet requirement. Propose
  and implement action plan when required.
• Established facility management standards/best
  practices to ensure
  operation consistency across project/facility
  management teams.

WORK LOCATION SALARY RANGE WORKING Hours 24/7 STANDBY
Pasir Panjang Road,
Mappletree Business
City

$2,800 – $3,300 Monday to Friday
8.30AM to 6.00PM N