Junior CRM

Job Description
Junior CRM
Key Responsibilities:

• Take ownership to maintain and develop customer relationships on a daily basis, follow up and communicate with customers. (by WhatsApp/SMS/Email/Phone Call or with CRM system)
• Understand customer needs and preference to provide competitive products and service.
• Participate in compelling effective written content for business proposals and sales pitches
• Research and create reports to summarise the study/feedback of market trends and competitors to enhance better customer experience and business performance.
• Regularly track and update conversion rates, active rates and sales activities in the CRM system.
• Complete assigned tasks in a timely and effective manner; support other related duties as assigned by the management from time to time.

Requirements:
Must haves:

• SPM level or above. Preferably – Trilingual in English, Chinese & Malay (verbal, written & read).
• Minimum 1-year working experience in Sales,Customer Service,Telesales or other related industries
• Strong understanding, proactive to ask questions and seek guidance when needed.
  Nice to haves:
• Proficiency in G Suite and Microsoft Office.
• Value added if able to provide 3 months consecutive sales results with proven records.