Win10 Migration Project Engineer

Job Location:

Hong Kong

Job Description:

• Receive and unpackage the hardware deliveries
• Securely store all hardware deliveries
• Removal of packaging and waste materials
• Perform Asset Inventory Management in accordance with Client’s instructions, including the use of client’s inventory systems and compliance with processes
• Build and deploy desktops, monitors and peripherals
• Communicate with end-users in accordance with Client’s instructions
• Perform incident management to support newly migrated users on Windows 10 and Office 2016 in accordance with Client’s instructions, including the use of Client’s ticketing systems and processes.
• Contribute to Win10 knowledgebase and support procedures
• Adhere to existing migration approach and provide feedback and recommendations as appropriate Prepare the hardware being replaced for decommissioning and disposal in accordance with Client’s instructions.

Key Skills\Experience:

• 2-5 years windows desktop support experience in similar environment
• Bilingual language skills preferred (spoken and written, in English and Cantonese)
• Confident manner, customer focused attitude and strong communication skills
• Strong problem-solving skills
• Excellent verbal and written communication skills
• Experience in the Financial Services Industry is preferred
• Previous experience with mass PC OS migration is preferred
• A good understanding of various technologies including but not limited to TCPIP, Windows
• permission and management utilities
• Comfortable working with users at all levels of seniority
• Able to remain calm and demonstrate clear thinking under pressure

Working Shift Hours:

• Total working hour: 40 hours week
• Normal hours Mon-Fri 0900-1800 (8 hours per day with 1 hour lunch)
• May need to take shift within coverage hours Mon-Fri 0700-2100 upon client request
• Monday to Friday outside these hours there will be OT
• Saturday, Sunday and Public Holidays there will be OT